Privacy Policy

We created this privacy policy in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with our website. We hold the privacy of your personal information in the highest regard.

The following discloses our information gathering and dissemination practices for this website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, and our customer’s needs.

WHAT INFORMATION DO WE COLLECT?

When you visit our website, you may provide us with two types of information:

Personal information you knowingly choose to disclose that is collected on an individual basis.

Website use information collected on an aggregate basis as you and others browse our website.

Registration information / Personal information you choose to provide:

When you register for any of our products, services, or newsletters you will provide us information about yourself.

Email information:

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website use information:

Similar to other commercial websites, our website utilizes a standard technology called website cookies and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed and the time spent at our website.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We use personal information for many purposes. They include but are not limited to:

Administering our business activities

Providing the products and services you requested

– To process your payment

– To monitor the use of the service

– Our marketing and promotional efforts

– To improve our content and service offerings

– To customize our site’s content, layout and services

– Other lawful purposes

These uses improve our site and help us tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally, identifiable information or business information will not be shared with third parties except as required by law. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

Each website can send its own cookie to your browser if your browser’s preferences allow it, but your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies.

If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?

As you visit and browse our website, the site uses cookies to differentiate you from other users. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients.

Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP ADDRESSES

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

LEGALLY COMPELLED DISCLOSURE OF INFORMATION

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the public.

WHAT ABOUT OTHER WEBSITES LINKED TO OUR WEBSITE?

We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website`s own rules and policies. Please read over those rules and policies before proceeding.

CONSENT

By using our website, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this Privacy Policy at any time with or without notice.

OUR COMMITMENT TO DATA SECURITY

Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in the Australia may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

A SPECIAL NOTE ABOUT CHILDREN

Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

ACQUISITION OR CHANGES IN OWNERSHIP

In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

LIMITATION OF LIABILITY

We take no responsibility for the accuracy of any of the content or statements contained on this website or in relation to our services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our services.

GIFT CERTIFICATES

Gift certificates and E-Gift certificates can be purchased online or in store. Gift certificates and e-Gift certificates cannot be redeemed for cash. Gift certificates and e-Gift certificates are the equivalent of cash. If lost or stolen, certificates will not be replaced. Gift certificates and E-Gift certificates are non-refundable. All certificates expire 6 months from date of issue and must be redeemed prior to, or on, the expiry date. Expired certificates do not retain any value. The LBL House reserves the right to change services without notice. Certificates must be presented upon arrival. Cancellations within 24 hours of your appointment may result in a cancellation fee being charged to the Gift Certificate(s) or E-Gift Certificate(s). E-Gift Cards are automatically emailed to the requested email address.

CONFIDENTIALITY

All personal information you give us will be dealt with in a confidential manner in accordance with our privacy policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this website will be confidential due to the potential ability of third parties to intercept and access such information.

RESOLVING PERSONAL INFORMATION CONCERNS

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact us on the contact details below.

The LBL House 7/119 Corrimal St Wollongong, NSW 2500 Email: info@thelblhouse.com.au

We take all and any complaints very seriously. We will endeavour to respond to your complaint within a reasonable period. If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Telephone: 1300 363 992 Email: enquiries@oaic.gov.au

POLICY MODIFICATIONS

We may change this Privacy Policy from time to time. If/when changes are made to this Privacy Policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.